Frequently Asked Questions

FAQs

What payment methods do you accept?


We currently accept PayPal for all purchases made on our website. PayPal allows you to pay securely using your account balance, linked bank account, or eligible credit/debit cards. All transactions are processed safely through SSL encryption.

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Are my payment details safe?


Yes. All payment data is protected using SSL encryption and handled directly by PayPal, our trusted third-party payment processor. Ceende does not store or have access to your credit card or banking details.

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How long does order processing take?


Our handling time is 2 to 4 business days (Monday to Friday). During this time, we prepare, pack, and dispatch your items.

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How long will it take to receive my order?

After dispatch, orders are typically delivered within 3 to 15 business days, depending on your location. The total estimated delivery time is 5 to 19 business days, including handling and transit time.

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What is your return policy?


We accept returns within 30 days of delivery for both defective and non-defective items, provided they are new, unused, and in original packaging. Ceende covers all return shipping costs, and there are no restocking fees.

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How can I contact customer service?


You can reach our team via email at info@ceende.com or by visiting our Contact Us page. Our customer service operates Monday to Friday, 9:00 AM to 5:00 PM (GMT-5), and we typically respond within two working days.

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